TGIF!!! What a week! There's actually quite a lot to this air-con business – might take a bit longer to get my head 'round it... Apparently some companies even have technicians with qualifications, can you believe? But at Al-Cool, Max reckons that's a waste: “It's just common sense and a bit of sales patter”, he said. “Just stay one page ahead of the punters and they'll never know.” Smart guy. 'Mind you, he does get caught out...
One of dad's golfing pals thought he'd help my first week at Al-Cool by calling to ask for a quote. Max was dead pleased. Though he looked a bit strained when we learned that Penguin had quoted for the job earlier that day. As a result the client was clued-up about the right systems and how best to install them, which seemed to take the wind out of Max's sails – let alone sales (ha! ha!)
“Nah, it's all about price, son”, he said as we drove away after. “See, Penguin have their qualified technicians, a fleet of vans, their marketing clap-trap, blah-blah... Just unnecessary, see? All I do is come-on a bit friendly, undercut Penguin's price but then order a lower-spec system - the punter never knows the difference. So I still make my margin, see? Bish bosh!”
I guess Max is right – after all he's been around for a while (as he's always saying). Still it's a shame we didn't get the job. Those Penguin people are really quite good, apparently.
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